Returns & Exchanges
Each item is made to your measurements, therefore returns and exchanges are not possible.You are responsible for providing accurate measurements.
If an error is made on your part, we can offer alterations, but additional fees may apply, depending on the scope of work.
How We Work with Measurements
To avoid mistakes:
we require accurate measurements (or, if needed, we can arrange a meeting for our specialist to take professional measurements in Chicago),
and we confirm all details before production begins.
Deposit
After confirming the order and paying a 50% deposit, the order is considered confirmed and enters production. In case of order cancellation, the deposit is non-refundable, as it covers materials and time.
